Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at suporte@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at suporte@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suporte@gmail.com.
Return and Refund Policy
Right of Withdrawal In accordance with Portuguese and European Union consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, please contact us at suporte@gmail.com within the 14-day period, stating your order number and your intention to return the item.
Return Conditions To be eligible for a return, the item must be: unopened and unused, in its original packaging and in perfect condition, and accompanied by proof of purchase.
Non-Returnable Items The following items cannot be returned due to health and hygiene reasons: opened or used products, and items damaged by the customer.
Refunds Once we receive and inspect the returned item, we will process your refund within 14 days to your original payment method. You will be notified by email once the refund has been issued.
Return Shipping Costs Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items, in which case we will cover all return and reshipping costs.
Defective or Incorrect Items If you receive a defective or incorrect item, please contact us immediately at suporte@gmail.com. We will arrange a replacement or full refund at no additional cost to you.
Contact For any questions regarding returns or refunds, please contact us at suporte@gmail.com